baizhu Casino & Sportsbook Data Care

This page describes what we collect when you use baizhu and how we keep that data protected. We handle your personal information with care and transparency, following industry standards and applicable Indonesian law. Our privacy practices cover account creation, deposits via DANA, e-wallet, mobile banking, local payment, and bank transfers, gameplay data, and withdrawal requests.

We collect only the information necessary to deliver our service, verify your identity, settle your transactions, and comply with financial regulations. We do not sell your data to third parties, and we encrypt sensitive information before storage. Your rights under data protection law are respected, and you can request access, correction, or deletion of your data subject to legal obligations.

Our privacy practices apply to all users of baizhu across supported jurisdictions. If you have questions about how we handle your data, contact our privacy team via email or in-app support.

What Data We Collect on baizhu

We collect different categories of data depending on what you do on baizhu. When you create an account, we ask for your full name, email, phone number, and date of birth. These form the foundation of your account identity and allow us to contact you about your account or withdrawals.

For identity verification (KYC), we collect a copy of your government ID (KTP, passport, or driver's licence) and proof of address (utility bill, bank statement, or lease agreement). This requirement applies to all players on baizhu before their first withdrawal, in accordance with Indonesian anti-money-laundering regulations. We store these documents in encrypted form and delete them after verification is complete, unless we must retain them for legal or regulatory reasons.

We collect gameplay data: which tables or games you join on baizhu, bet amounts, game outcomes, session duration, and chat messages if you use our live-table chat. This data helps us detect fraud, resolve disputes, and improve our service. We may also collect technical data: your IP address, device type, browser, operating system, and timestamp of your activities. This information is used for security monitoring and debugging technical issues.

Account data

Full name, email, phone, date of birth, and government ID. Used for account management, identity verification, and contact.

Transaction data

Deposit and withdrawal amounts, methods, dates, and destination accounts. Used for settlement and compliance.

Gameplay data

Games played, bets placed, results, and chat messages. Used for fraud detection and dispute resolution.

Technical data

IP address, device type, browser, and session timestamps. Used for security and debugging.

How We Use Your Data on baizhu

We use your account data to create and manage your baizhu profile, authenticate you at login, and process your deposits and withdrawals. We use your contact information to send you account notifications, withdrawal confirmations, and support responses. We may also contact you if we detect suspicious activity or need to confirm a large transaction.

We use your transaction data to settle bets, verify payment methods, and comply with financial regulations. Indonesian law requires us to maintain transaction records and detect patterns consistent with money laundering or fraud. When you request a withdrawal, we verify that your destination account matches your identity and that your recent deposits justify your withdrawal amount.

We use technical data for security monitoring. If your baizhu account is accessed from an unusual location or device, we may request two-factor authentication. We also use technical logs to investigate security incidents, such as unauthorized login attempts or data breaches affecting other platforms.

We at baizhu do not share your personal data with third parties for marketing, nor do we sell data to brokers or advertisers. Your information stays within our systems or goes only to trusted partners who help us deliver our service.

Data Sharing and Third Parties

We may share gameplay and account data with our fraud-detection vendors, who use machine-learning models to identify suspicious patterns. These vendors process data on our behalf and are contractually prohibited from retaining or using data for other purposes. We may also share non-personal aggregated data (such as total monthly deposits or average bet size across all players) with analytics providers to improve baizhu's performance.

We may disclose your data if required by Indonesian law, court order, or government agency. For example, if a regulatory body or tax authority requests information about your account, we will comply with the request while notifying you unless legally prohibited from doing so. We will not disclose data beyond what the law specifically requests.

Our servers and data centres are located in Southeast Asia, primarily in Jakarta. Your data may be transferred to data centres outside your physical location but remains subject to our privacy commitments regardless of server location.

Data Security and Retention

We encrypt sensitive data (passwords, banking details, and identity documents) using industry-standard encryption protocols. Your baizhu login uses HTTPS, so your password is never transmitted in plain text. We hash your password using cryptographic algorithms before storage, meaning even our administrators cannot see your original password.

We maintain firewalls, intrusion-detection systems, and regular security audits to protect our infrastructure. We limit access to personal data to authorized staff who need it to perform their roles. Our employees sign confidentiality agreements and receive privacy training.

If you close your baizhu account, we archive your data but do not delete it immediately, as we must retain transaction records for regulatory purposes. You can request deletion of non-essential data after account closure, subject to legal requirements.

Your Rights and Data Access

You have the right to access your personal data on baizhu. You can view your account information, transaction history, and gameplay records by logging in and navigating to your account settings. If you want a complete export of your data in a machine-readable format, contact our support team and we will provide it within 30 days.

You have the right to correct inaccurate data. If your name or address has changed, update it in your baizhu account settings. If you cannot correct data yourself, contact our support team and we will help. You have the right to request deletion of your data, subject to legal obligations. We may not delete transaction records required by law, but we can delete non-essential account information upon request.

You have the right to object to certain data processing. For example, you can opt out of marketing emails by clicking the unsubscribe link in any email we send. You can disable non-essential cookies in your browser settings. However, essential data processing (such as transaction verification and fraud detection) cannot be disabled without closing your baizhu account.

Cookies and Tracking Technologies

We use cookies on baizhu to improve your experience and maintain your login session. Essential cookies are necessary for the platform to function: they store your session ID so you remain logged in as you navigate between pages. Without these cookies, you would need to log in repeatedly.

We also use analytics cookies to understand how you use baizhu. These cookies collect data about which games you visit, how long you stay on each page, and which features you use most. We use this data to optimize the layout and performance of baizhu. You can disable analytics cookies in your browser settings without affecting core functionality.

We do not use tracking cookies to follow you across other websites. Third-party scripts (such as Google Analytics) may place cookies, and you can control these via your browser settings or opt-out mechanisms provided by those vendors.

International Data Transfers

Your data is processed and stored primarily in Jakarta and Southeast Asia. In some cases, baizhu may use cloud services or backup systems operated by companies whose data centres are located outside Indonesia. When we transfer your data internationally, we apply standard contractual clauses or other legally binding mechanisms to ensure your data remains protected.

By using baizhu, you consent to the processing and storage of your data in locations outside your home jurisdiction, subject to the same privacy commitments we maintain within Indonesia.

Contact Us About Privacy

If you have questions about our privacy practices, wish to access your data, or want to exercise your rights, contact our privacy team. You can reach us via in-app support or email. We aim to respond to privacy requests within 30 days. If you are not satisfied with our response, you may file a complaint with the relevant Indonesian data protection authority.

We may update this privacy policy to reflect changes in our practices or applicable law. We will notify you of material changes by email or in-app notification. Your continued use of baizhu after an update means you accept the revised policy.

Thank you for trusting baizhu with your data. We are committed to keeping your information secure and using it only for the purposes described in this policy.