baizhuFrequently Asked Questions
Users on baizhu ask about account setup, payment methods, game availability, security, and how our platform works day to day. This FAQ page covers the most common topics so you can find answers quickly without waiting for our support team to respond.
We have organized answers by topic — account registration, deposits and withdrawals, game markets, and security — so you can navigate to what you need. If your question is not answered here, contact our support team via in-app chat or email. For detailed legal information about our service availability, jurisdiction restrictions, or data handling, refer to our legal notice and Terms & Conditions
This FAQ assumes you are already a baizhu user or considering opening an account. We focus on practical steps, payment details, and security practices rather than game strategy or odds. Our tone is neutral and informational — we explain what we do and how, not what we think you should do.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, jurisdiction notice, and support escalation
Opening a baizhu account takes three steps. First, go to our account creation pageenter a username, email, mobile number, and password, then confirm your email via a verification link we send you. Second, upload a copy of your government ID (KTP, passport, or driver's licence) and proof of address (utility bill or recent bank statement dated within three months). Verification typically completes within a few hours, though it may take longer during high-volume periods. Third, deposit funds via your preferred payment method — DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer through e-wallet, mobile banking, local payment, or online payment. You can access games and markets before verification is fully complete, but you cannot withdraw until your identity is confirmed.
If you suspect unauthorized access, unusual login activity, or believe your baizhu account has been compromised, contact our support team immediately via the in-app help widget or email. Do not attempt to log in again if you see unfamiliar transactions or activity. Our team will freeze your account temporarily, verify your identity, and review any suspicious transactions. We recommend enabling two-factor authentication (2FA) on your baizhu account if you have not already — this requires you to enter a code from your mobile phone each time you log in. Once we confirm your identity, we will reset your password and reactivate your account. If funds were withdrawn without your authorization, we will investigate and may reverse the transaction subject to our dispute resolution process.
Payments and transactions
If a deposit does not appear in your baizhu account within the expected window — typically instant for e-wallets like e-wallet, mobile banking, local payment, and online payment, or 1–3 hours for bank transfers — check your payment provider's app to confirm the transaction left your account. If money was debited from your bank or e-wallet but does not show on baizhu, contact our support team with your transaction ID or receipt. We will trace the payment through our banking partners and either credit your account or coordinate a refund to your original payment method. Do not attempt the same deposit multiple times; each attempt creates a separate transaction that may all go through, resulting in overcharging. For withdrawals that appear stuck, withdrawal requests are processed during business hours and may take 24–48 hours depending on your bank's processing speed.
baizhu does not charge a deposit or withdrawal fee to players. However, your payment provider (your bank or e-wallet) may charge fees for the transaction. For example, if you transfer funds via e-wallet, mobile banking, or local payment, your bank may deduct a small transfer fee. online payment, e-wallet, mobile banking, and local payment typically do not charge fees for deposits to baizhu, but confirm with your e-wallet provider to be sure. Withdrawal fees depend on your bank — when we send your balance back to your online payment, e-wallet, or mobile banking account, the receiving bank may apply a small incoming-transfer fee. We display any applicable fees in the deposit or withdrawal form before you confirm the transaction, so you see the exact amount that will be debited or credited.
Game rules and markets
baizhu covers major football leagues and tournaments, including Indonesia's Liga 1, Piala Indonesia, Piala AFF (Southeast Asian championship), AFC Champions League, and international competitions such as the Premier League, Champions League, and World Cup qualifiers. We also list markets for MotoGP, badminton (including Indonesia Open), tennis Grand Slams, and esports titles like Mobile Legends, Free Fire, and PUBG Mobile. Our sportsbook updates match schedules, live scores, and odds daily. You can filter by league, date, or market type (match winner, over/under, handicap) using the search bar on baizhu. Not all markets are available in all jurisdictions — your region's law determines which sports you can access.
Free bets and free spins are promotional offers sometimes provided to new or returning accounts on baizhu. Free bets allow you to place a wager without using your own balance; free spins give you plays on specific slot games at no cost. These offers are subject to terms: they may expire after a set period (e.g., 7 days), may require you to wager the winnings a certain number of times before withdrawing, or may apply only to specific games. When you receive a promotional offer, the details and terms appear in your promotions tab in baizhu. Not all offers are available to all users or in all jurisdictions. We do not guarantee promotional offers — they are discretionary and may change or be withdrawn at any time.
Support and account care
Our support team is available through multiple channels. In baizhu, click the help or chat icon in the bottom-right corner to message our team directly — they typically respond within a few minutes. You can also email our support address (check your welcome email or your account settings for the correct address), though email responses may take up to 24 hours. We provide support in English. For urgent account security issues (unauthorized access, suspected fraud), use the in-app chat so our team can act quickly. Common questions are answered in this FAQ, so you may also find a solution here before contacting us.
You can access baizhu via web browser on any device, or download our mobile app for iOS and Android. The app offers the same games, betting markets, and account features as the web version. To install, visit our app page and follow the download link for your device. Once installed, open the app, log in with your baizhu username and password, and you are ready to deposit and play. The app includes push notifications for upcoming matches, promotional offers, and account alerts. If you experience app crashes or errors, try uninstalling and reinstalling, or contact our support team.